Your Most Important Questions
What?
Where?
Where?
The enterprise wants to do something new. But do we have the necessary skills (and availability) in-house? How long to train/hire the required skills? Will early delays result in future market share loss? Are we concerned with IP walking out the door? These and other questions will help shape your strategy before any provider contract is considered. Let StrategyShore guide you through these and the other necessary Q&A sessions to set you up for success. Topics include: Captive vs. Outsourced? Does the current Organizational Model (OM) change to accommodate the new functionality or should the OM itself change? What internal group “owns” the new component and how is it governed? How important is cost related to speed to market and operational flexibility? These and other points need to be quickly discussed and evaluated before beginning the work. Quick school solution: For valid reasons you won’t always arrive at the same answer for the "new" functionality! What worked in the past may not be the right solution today.
Where?
Where?
Where?
Do functions need to be sent around the world in order to achieve the best results? Not always. Sometimes the best locations are not offshore, but are same-time-zone-shore®, nearshore or even rural.
StrategyShore can help your enterprise consider the pros and cons of each model: Do you need real-time responses to your inquiries? Can you live with high attrition rates? Are schedule and cycle-time reduction important? How will your service provider's geography affect your own staff morale and attrition?
StrategyShore provides all-encompassing, holistic perspectives on these and other vital inputs to help you look past a shiny, flashy rate card and consier the true TCO (Total Cost of Ownership) you can expect with each service provider's proposal.
Who?
Where?
Who?
If outsourcing is required, to whom to outsource is the last crucial pillar of success. While all the other target operating model components can be perfect, and while a great partner can clearly help manifest results, choosing the wrong partner can be equally disastrous.
StrategyShore brings an unbiased approach to service provider evaluation. We share with you our informed opinions on providers that not only perform well in your proposed business functions, but that also operate in parts of the world strategic to you! Let us help you determine the top service providers you should consider.